People

We realize that you require quick responses and accurate answers from knowledgeable support professionals. CompUSA takes pride in recruiting, training and developing team members to provide quality customer support.

Recruiting:
CompUSA Call Center Services has developed a dedicated call center recruiting team. We use several methods to recruit team members, from newspaper ads to partnerships with local colleges.

Training:
Our training department uses performance-based techniques in its curriculum development, training and coaching models. Our expectation is that team members will secure and sharpen their skills to perform at the highest level of accuracy and quality.

Career Development:
Team members stay with CompUSA because their career opportunities are endless. They can choose from hundreds of jobs and career paths encompassing all departments within CompUSA. Organized coaching and mentoring play a significant role in our team members' career development.

Quality:
Our dedicated team of quality professionals continuously monitors our team members.
        Using Witness Systems, our quality monitoring team and supervisors have the ability to not only hear the call but also view the team member's on-screen actions.
        CompIQ^sm is where we store each team member's quality scores and important details about our team members.

For more information about CompUSA Call Center Services' offerings you can send us an email at [email protected], or call us at 1-800-563-9699.