Engineering Services

Many industry partners and business customers have experienced the benefits of utilizing the Call Center Services' Engineering Services team to evaluate products.

With knowledge in multiple environments, and numerous certifications and specialties, we are uniquely qualified to assess the technical merits of your products or the products you may be considering for purchase. We evaluate products, for real world usage and apply stringent scientific methodoligies. As a result, we offer the most complete evaluation reports currently offered in the industry today.

The User aspects of the evaluation include:

Usability:	How easy is the product to operate?
Installation:	Can an end user configure and install the product?
Software:	Can a user understand and operate the included software?
Hardware:	Does the product live up to user expectations?
Support:	What hold times were encountered? What contact sources are supported (AOL, Web, Voice)? Were the technicians helpful, polite, friendly?
Documentation:	Was the documentation understandable? Was it clear? Was a lot of technical jargon used?
The Technical aspects of the evaluation include:
Installation:	Are any errors found during installation? Installation details like changes to the configuration files (USER.DAT, SYSTEM.DAT, WIN.INI, CONFIG.SYS)
Problems:	Does the unit show any bugs, or other problems? If so, what are the fixes for them, and can the user implement them?
Software:	How did the software work? Were any problems found?
Requirements:	What is the minimum CPU, hard drive space? What are the required configurations, WinModem support? Minimum Connect Speeds?